Frequently Asked Questions
Everything you need to know about shopping with Robinson & Co.
What are your shipping rates and delivery times?
We offer standard and expedited shipping across Canada. Standard shipping typically takes 3-7 business days, while expedited shipping arrives within 1-3 business days. Rates are calculated at checkout based on your location and order weight.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original, unused condition with all packaging intact. Please note that certain clearance or personal care items may be final sale.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, robinsonco.ca focuses on serving our customers within Canada and the United States. We are looking into expanding our international shipping options in the near future.
How do I contact customer support?
Our dedicated support team is here to help. You can reach us via the 'Contact Us' page on our website, or by emailing support@robinsonco.ca. We typically respond to all inquiries within 24 business hours.