Returns & Exchanges
At Robinson & Co., we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for most items in their original, unused condition.
Initiate Your Request
Log into your account on robinsonco.ca and navigate to your order history to select the items you wish to return and receive a return authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip or authorization form.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing